Terms & Conditions

www.onthecushion.com is operated by On The Cushion Cart Suspension LLC and is intended for use by customers and dealers to view and purchase items online.  Any other use of the website or its content is strictly prohibited.  See below for website and company policies:

ORDER SHIPMENT:  Thank you for your purchase.  We understand that when you place an order, you want to receive the parts as soon as possible and we do our best to make that happen.  Once your order ships, we will send a shipping confirmation email with tracking info, please allow up to 24 hours for that information to update and show movement.

WARRANTY POLICY:  Thank you for choosing an On The Cushion product. Our goal is 100% customer satisfaction, which is why we design and manufacture high quality parts that stand the test of time and back all On The Cushion parts with a 1 year warranty. We have a full staff to support our products, in addition to our design and manufacturing team, our assembly and quality control team, as well as our sales, packaging and shipping teams, we also offer customer service and technical support available through our website www.onthecushion.com or via e-mail at OTC.cartsusp@gmail.com.  All On The Cushion parts carry a 1 year warranty from date purchased against defects including leaks. If you have any issue with your system, and need help troubleshooting, please contact On The Cushion technical support at OTC.cartsusp@gmail.com. If you have a part that has failed, and needs to be replaced within the 1 year warranty period, please contact us at  OTC.cartsusp@gmail.com. On The Cushion 1 year limited warranty process requires customer to return failed parts for inspection and testing. If part(s) cannot be repaired, replacement part(s) will be sent out.  For repaired or replacement parts, Dirty Air will cover standard shipping to U.S. lower 48 states. 

RETURN POLICY:  Thank you very much for your purchase.  If you are not completely satisfied with your purchase, you may return it to us for a refund, exchange or store credit.  Please see below for more information on our return policy:

RETURNS

We accept returns within 90 days of the purchase date.  All returned items must be in brand new, unused condition.  Items that are used, worn or damaged are not eligible for return.  Returns for refund will have a 10% restocking fee. 

RETURN PROCESS

To return an item, please contact us for a Return Merchandise Authorization (RMA) number.  After receiving an RMA number, please package item(s) securely and ship to On The Cushion Cart Suspension.

Please note that the customer is responsible for return shipping charges.  Please package all items securely to avoid damage in transit, items that are used / worn / damaged are not eligible for return.  Original shipping charges will not be refunded. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return.  Please allow 2 business days from the receipt of your item to process your return or exchange.  Refund will be made to the card used for original purchase, and may take several days to appear on your credit card statement depending on your credit card company.  Returns for refund will have a 10% restocking fee, returns for exchange or store credit will have no restocking fee.

EXCEPTION 

Used / Worn / Damaged items cannot be returned.  To ensure your parts are eligible for return, please package well to avoid damage in transit, preferably in the original packaging.   

RESTOCKING FEE

All returns for refund will have a 10% restocking fee.  Returns for exchange or store credit will have no restocking fee. 

CONTACT US 

To start a return, or if you have any questions concerning our return policy, please contact us at otc.carsusp@gmail.com

On The Cushion is an independent brand selling aftermarket parts and accessories for golf carts/buggies. We are in no way connected with EZGO®, ClubCar®, or any other golf cart OEM manufacturer.  All On The Cushion products are intended and sold for aftermarket use only. Our part numbers and corresponding product matter are not intended to imply that any of these parts are original equipment or endorsed by any OEM golf cart Cart manufacturer. All On The Cushion products are custom made, some products are assembled from independent aftermarket sources. Even though these products have brand names inserted, they are intended for brand identification only. They are aftermarket products and are not necessarily endorsed or recommended by any golf cart manufacturer. None of the parts illustrated were manufactured by the original equipment manufacturer or under their supervision or control. All other brand names or trademarks or registered trademarks used in these products are the property of their respective holders. The installation of any aftermarket part may void or otherwise adversely affect your factory warranty. In addition, such installation and use may violate certain federal, state and local laws, rules and ordinances as well as other laws when used on motor vehicles operated on public roadways. Always check federal, state, and local laws before modifying your cart or buggy. It is the sole and exclusive responsibility of the user to determine the suitability of the product for his or her use, and the user shall assume all legal, personal injury risk, and liability and all other obligations, duties and risks associated therewith.